Regional Technical Support Manager

Regional Support Manager – DACH Location : Hybrid around the Frankfurt area Salary : competitive basic salary, plus bonus and excellent benefits package

Salary: EUR 56700 - 69300 per year

Key Responsibilities

• Lead, coach, and develop a high-performing regional team of Field Service staff through goal setting, reviews, and periodic on-site visits.


• Oversee on-location customer events and services for biotech and clinical clients, including equipment installations, validations, maintenance, emergency repairs, and training.


• Manage regional service schedules and monitor key performance indicators (KPIs) to maximize productivity, efficiency, and compliance.


• Drive post-sale customer monitoring and manage escalations in collaboration with internal Product Specialists.


• Administer travel and expense programs efficiently to minimize organizational costs.

Requirements

• BA/BS degree and/or 5+ years of experience in service or commercial management.


• Proven track record of operational excellence, including KPI tracking, process improvement, and team mentorship in a high-growth environment.


• Direct experience in highly regulated industries such as Medical Devices or GMP environments (e.g., biologics or drugs).


• Strong working knowledge of ISO 13485 requirements and data compliance standards such as 21 CFR Part 11.


• Excellent problem-solving abilities, high flexibility, and strong cross-functional communication skills.


• Ability to travel to customer sites and remote offices internationally.