Renewal Account Executive - German Speaker

In this role you protect and grow Rocket Software’s renewal revenue by managing key customer relationships and guiding the contract renewal process. You will collaborate with cross-functional teams to resolve issues, communicate the value of maintenance, and pursue upsell opportunities. The position emphasizes proactive outreach, accurate forecasting, and handling escalations to maximize retention and revenue. You will work remotely from Bavaria (Germany) or Vilnius (Lithuania) and contribute to a growth-focused, inclusive culture.

• commission plan
• remote work
• diversity and inclusion
• equal opportunity employer
• growth and learning culture
• AI-enabled productivity tools

• Build long-term relationships with key customers and proactively engage them
• Minimize cancellations and maximize renewal revenue; manage price increases in renewals
• Negotiate renewals and educate customers on the value of support
• Execute the full contract renewal process and ensure renewals before due dates
• Liaise with Rocket teams and stakeholders (Sales, Legal, Order Management) to resolve issues
• Identify opportunities for cross-sell/upsell and refer to Sales
• Handle complex escalations and monitor renewal metrics; perform renewal forecasting and pipeline reporting

• 5+ years of relevant business experience
• 2+ years in customer relationship management (preferred)
• Excellent written and verbal German communication
• Experience with a sales automation system (preferably Salesforce.com)
• Ability to influence and negotiate
• High energy and customer-focused mindset
• Resilience and goal-oriented with minimal supervision
• Information security awareness and commitment to compliance

• Verbal and written communication
• Customer focus
• Negotiation and influencing
• Proactive outreach
• Salesforce.com
• Sales automation systems