Senior Account Executive, Enterprise

Be the one building AI‑powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10 000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never‑ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on‑premise customer engagement solutions.

Job Description for Genesys Senior Account Executive Automotive & Travel

• Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?
• Do you want to be part of a global company that is a recognized leader in the customer experience space?
• Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
• Are you open‑minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
• Are you someone that can demonstrate your achievements and successes?

If you said yes, then we would love to hear from you.

Genesys is hiring a professional for a Senior Account Executive Enterprise role in the Enterprise Market team for Automotive & Travel / Logistics to address respective markets with our CX portfolio. At Genesys, our Key Account Manager are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. In this role you act as a consultative sales professional, take ownership for dedicated key accounts (5‑10 accounts), position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net‑new business and drive revenue growth in a defined key account setup. In co‑working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.

The Senior Account Executive’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many key account opportunities into won business as possible. Once an opportunity has been closed, the Account Team’s role is to engage with the appropriate internal cross‑functional team (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post‑sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is:

• Bringing in, developing and maintaining relationships with key account clients.
• Being part of numerous complex and consultative sales engagements.
• Selling complex software solutions to Automotive & Travel / Logistics clients or similar industries.
• Jointly developing account and opportunity plans based on MEDDPICC in a motivated vertical sales team.
• Generating sales driven pipeline by having a strong outbound/outreach cadence on a weekly basis.
• Orchestrating a cross‑functional team and partner ecosystem.
• Identifying customer/project demands and mapping to the Genesys portfolio.
• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles.
• Taking revenue responsibility and carrying of a sales quota.

Required qualifications:

• Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education.
• More than 10 years professional sales experience – ideally Key Account Management and Hunting.
• Verticalized Experience in the ecosystem of Automotive and/or Travel / Logistics.
• Enthusiasm for customer service and customer experience management.
• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation.
• Strong relationship into the AWS, Salesforce and ServiceNow network and organization.
• Committed, proactive, team‑oriented and stress‑tested.
• Self‑assured appearance and pronounced presentation skills.
• Very good rhetorical skills and communication strength.
• Fluent in English and German.
• Strong success orientation.
• Willingness to travel frequently.

When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development.

If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at You can expect a response within 24–48 hours.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.