Sr. Customer Service Representative (m/w/d)

Sr. Customer Service Representative (m/w/d)

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Germany-exocad

Description

To strengthen our team at the Darmstadt location, we would like to welcome you as a International Customer Service Representative (m/f/d).

As an International Customer Service Representative, you will be responsible for global order processing and customer service for our international business clients. You will work closely with colleagues from logistics, sales, finance and administration in a highly coordinated team environment.

Key Responsibilities

• Processing of incoming license orders
• Packing and shipping of license dongles
• Coordination with our logistics partner
• Dispatch of information and installation materials
• Maintenance and administration of customer and product data in our customer portal
• Written and telephone service for customers (orders, licenses, general inquiries)
• Administration of material stocks (copy protection dongles, packaging material, etc.)
• Collaboration with sales, finance and office/secretarial departments
• Reporting to the Team Leader Customer Service

What really matters to us

We are a well-established, experienced and tightly coordinated team. Our success is based on trust, collaboration and a strong sense of responsibility for each other. For this role, we are looking for someone who truly thrives in a team-oriented environment.

This means:

• You enjoy working closely with colleagues and contributing to a harmonious team atmosphere
• You don’t hesitate to help colleagues, even outside your immediate tasks
• You are hands‑on and ready to step in during busy periods
• You communicate clearly, reliably and respectfully
• You approach challenges with a positive, solution‑focused mindset
• You take ownership of your work while supporting the collective goals of the

Skills, Knowledge & Expertise

• Completed vocational training in a commercial field
• 2+ years professional experience in a similar role
• Very good knowledge of Microsoft Office
• Strong customer and service orientation
• Independent, structured and solution-oriented work style
• Quick comprehension and high reliability
• Excellent team spirit, flexibility, motivation and communication skills
• Professional manners and a friendly, positive appearance
• Very good written and spoken German (native speaker or C1 level)
• Good English skills (written and spoken); additional languages are a plus

Job Benefits

• Exciting and varied tasks in a dynamic and growing software company
• Flat hierarchies and fast decision-making
• A positive working environment that values both freedom and responsibility
• Strong team spirit and a very pleasant atmosphere
• Modern offices, workstations and the latest technologies