Team Lead, Customer Support (Fully Remote)

• Guide and mentor team members to meet operational goals and maintain high customer satisfaction.
• Ensure professional resolution of complaints and provide technical assistance.
• Collaborate with planning and other departments on staffing, reviews, and process improvements.

Requirements:

• Experience setting clear deliverables and improving Customer Success Metrics.
• Ability to inspire continuous improvement and manage remote teams.
• Strong communication, organizational skills, and project management experience.

What we offer:

• Opportunity to join Employee Stock Options program and scale a unique product.
• Various bonuses, paid volunteering, personal learning budget, and flexible work locations.
• Exponential personal and professional growth with well-defined feedback and promotion processes.

Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.