Customer Support Specialist (Fully Remote)

Responsibilities

• Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
• Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
• Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.