Customer Success Professional m/f/d

In this role you will steward a portfolio of SMB customers in the DACH region, acting as a strategic advisor across the customer lifecycle. You will drive adoption, satisfaction, retention, and growth for the ATOSS Time Control solution, using data-driven insights and cross-functional collaboration. You’ll manage customer health, risks, and opportunities, guiding renewals and expansion while shaping a data-driven Customer Success approach. This is a high-impact, growth-focused position at a leading SaaS company.

• Profit-sharing and employee stock program
• Structured onboarding and leadership development; ATOSS Academy
• Hybrid work options (remote within EU) and 30 days vacation
• Seasonal events, team retreats, in-house barista in Munich
• Health and wellbeing programs including check-ups and Wellhub membership
• Stability and growth with SDAX/TecDAX and strong EBIT margin

• Independently manage a cross-industry SMB portfolio in the DACH region with focus on ATOSS Time Control (ATC)
• Act as strategic advisor to decision-makers and end users to drive adoption, value realization, satisfaction, and renewals
• Plan and run Customer Success Reviews and other engagements; document activities in the CRM; maintain multi-topic oversight
• Use usage data, KPIs, and customer feedback to identify early opportunities and risks and take actions to improve adoption, retention, and renewals
• Manage critical situations, coordinate internal stakeholders, ensure clear ownership and follow-up
• Identify cross-sell, upsell, and expansion opportunities and hand over to Sales in a structured way
• Collaborate with Sales, Professional Services, Support, Product Management, and Product Marketing to evolve SMB Customer Success practices and data-driven engagement models

• 6+ years in SaaS Customer Success Management, Account Management, or IT Consulting
• Degree in Business Administration, Business Informatics, Computer Science, or comparable qualification with practical relevance
• Proven success in managing large customer portfolios and driving adoption, satisfaction, retention, and expansion
• Strong customer focus, entrepreneurial mindset, initiative, and ability to prioritize in a fast-paced environment
• Excellent German and English communication, including executive-level interactions
• Structured, data-driven working style with CRM and usage data management
• Proficiency in Microsoft Office, especially PowerPoint and Word; CRM experience; project management certifications a plus

• Customer-centric mindset
• Entrepreneurial thinking
• Strong communication and presentation skills
• CRM systems
• PowerPoint
• Word