Head of IT Strategy & Delivery - DACH (m/w/d)

In this role you will steer the OneRICOH IT strategy for the DACH region, ensuring IT services and transformation align with business goals. You will partner with regional leadership to drive demand and demand management, and translate business needs into secure, scalable IT services. The role combines enterprise architecture, programme delivery, governance, and cross-functional leadership to enable growth and improve customer experience. You will lead a high-performing IT team across the region and influence stakeholders to deliver shared outcomes.

• four Ricoh Promise pillars: Love to Connect
• Love to Grow
• Love to Give Back
• Love to Succeed
• fair rewards
• flexible working

• Lead execution of the OneRICOH EMEA IT strategy across the DACH region, aligning IT services, platforms, and transformation initiatives with business objectives
• Serve as primary interface between DACH leadership and the EMEA IT organization, driving engagement and demand management
• Define and own regional IT strategy, enterprise architecture, and technology roadmaps in line with global standards
• Oversee delivery of complex IT programmes through matrix teams, ensuring timely and high-quality outcomes
• Govern enterprise platforms and services including cloud, ERP, CRM, CPQ, and SCM
• Ensure robust cyber security, data, AI governance, and compliance balancing speed and risk
• Enable business growth, operational excellence, and improved customer experience through IT solutions
• Lead, inspire, and develop high-performing IT leadership and teams across the region
• Manage senior stakeholders, negotiating priorities and partnering cross-functionally to deliver outcomes

• Fluency in English and German
• Senior leadership experience in enterprise IT and large-scale IT transformation
• Deep understanding of ITIL, DevOps, and Enterprise Service Management principles
• Proven success leading major IT transformation programmes in multinational environments
• Experience building and leading cross-functional teams in complex, high-growth contexts
• Ability to translate business requirements into secure, scalable IT services
• Excellent communication and stakeholder management skills with both technical and non-technical audiences

• leadership
• stakeholder management
• communication
• ITIL
• DevOps
• Enterprise Service Management