Manager Customer & Field Force Excellence (m/f/d)

Stellenbeschreibung:

Overview

In this role you partner with Business Units to design and execute integrated customer engagement across field force and omnichannel channels, driving data-driven resource allocation and performance insights. You’ll own incentive design and connect analytics with Commercial Operations, enabling a modern, connected engagement model. You’ll work cross-functionally to roll out tools, ensure data quality, and empower field teams. This position sits at the intersection of Sales, Marketing, Analytics and Digital to shape high-impact customer experiences in a leading pharma environment.

Verantwortungsbereiche

Partner with Business Units to develop and implement integrated customer engagement strategies across field force and omnichannel channels
Own targeting and segmentation aligned with business priorities
Support data-driven resource allocation across engagement channels
Develop and maintain reporting solutions for territory and performance management
Provide regular insights and actionable recommendations to Business Units
Oversee incentive scheme design, target setting and accrual calculations with Finance
Collaborate with Business Analytics & Insights, Commercial Learning & Development and Digital Marketing
Promote data quality and effective CRM usage to enable analytics and engagement
Support rollout and adoption of tools and processes for modern, data-driven engagement

Zentrale Anforderungen

Degree in business administration, economics, natural sciences or a related field
~5-10 years of experience in the pharmaceutical industry
Experience in sales/marketing analytics and/or performance management
Strong analytical mindset with the ability to translate data into insights
Experience in cross-functional environments
Affinity for integrated customer engagement and omnichannel approaches
Proactive, self-starter with learning agility and ownership mindset
In-depth knowledge of tools (e.g. MS Excel/PowerQuery, PowerPoint)
Experience with AI / automation / data-driven tools
Ability to communicate analytical information to non-technical senior management
Fluency in German & English