New Customer Success Manager (Fully Remote)

• Own and grow a mid-market customer portfolio across APAC.
• Partner with Learning, HR, and People leaders to connect workforce goals to Go1 value.
• Balance relationship management, problem-solving, commercial ownership, and strategy.

What you’ll do:

• Customer Success and Retention: Build multi-threaded relationships, lead onboarding and business reviews.
• Growth and Commercial Ownership: Identify expansion opportunities, lead renewal and growth discussions.
• Strategic Account Management: Engage with senior stakeholders and shape account strategy.

What you’ll bring:

• 3+ years in Customer Success, Account Management, or similar role.
• Proven track record in B2B SaaS renewals and revenue growth.
• Strong commercial acumen and data-driven mindset.

Go1

Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.