Vice President, Client Management

Stellenbeschreibung:

Lead a team of 5-8 high-performing client managers/account directors responsible for the largest client accounts
Develop executive relationships with portfolio clients as an executive sponsor
Co-lead deployment of the Value Management client methodology across the Client Management organization
Represent Client Management on key functional teams such as Marketing and Pricing
Build and manage relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders
Partner with and support sales initiatives by representing the Client Management organization
Use financial acumen and data to make recommendations for strategic positioning and growth
Lead the growing Global team and refine its forward-looking strategy
Drive client satisfaction and retention across Modern Health’s client base
Drive value realization and storytelling initiatives across the client portfolio

Requirements

20-25+ years of high performance in client/account management/consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams
Healthcare or benefits consulting/administration experience is preferred
Proven success strategically and autonomously managing a team and driving results across a matrixed organization
Immigration sponsorship is not available; applicants must maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations
Fluency in English is required; additional languages are a plus
Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities
Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth
Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor
Experience leading high-stakes client conversations, coaching objection handling, and overseeing complex negotiations
Executive-level presentation skills, including sponsoring and leading QBRs and ABRs
Ability to understand clients’ health and benefits ecosystems and consult as a thought partner
Strong problem-solving and analytical skills; ability to translate data from Salesforce, Gainsight, and Looker into strategic priorities
Ability to understand complex client business landscapes and influence executive stakeholders
Ability to build scalable operating models and processes
Flexibility and agility in fast-paced, cross-functional environments
Commitment to developing others and giving and receiving feedback
Passion for client and account management and building high-performing teams
Alignment with Modern Health’s mission and healthcare, benefits, and mental wellness goals

Core Competencies

Demonstrates extensive experience in client and account management, with a strong focus on strategic leadership, team development, and driving client satisfaction and retention. Proficient in utilizing financial acumen and data analysis to inform decision-making and enhance client value within the healthcare and benefits consulting sectors.