Specialist, IT Service Management (m/f/d)

In this role you ensure smooth IT operations and a positive user experience at the Burgwedel site. You will operate local IT infrastructure and apply IT Service Management processes to connect IT with business needs. You collaborate with regional and global IT teams to translate requirements into solutions and provide second-level on-site support. You contribute to rolling out and continually improving IT services, ensuring compliance and audit readiness. This is a chance to shape IT services in an international, collaborative environment with a strong focus on impact and innovation.

• international environment
• opportunity to shape IT services
• open and collaborative team culture
• development and training opportunities

• Ensure smooth IT operations and excellent user experience at the site
• Operate and support local IT infrastructure (end user devices, network, servers, lab/shopfloor, office systems) per global standards
• Apply IT Service Management processes (Incident, Problem, Request, Change, Configuration)
• Interface between IT and business: gather and document requirements, translate into IT requirements
• Develop solution proposals with regional/global IT teams
• Provide hardware/software and 2nd level on-site support
• Contribute to rollout, enhancement, and continuous improvement of IT services per SOPs and SDLC
• Coordinate changes in local/global systems via ITSM/change tools
• Ensure compliance and audit readiness with documentation and CAPA support
• Identify optimization opportunities and drive process/service improvements
• Support external service providers and cross-site IT team collaboration

• Bachelor's degree in computer science, information systems or equivalent practical experience
• Several years of IT support or IT service operations/management experience
• Solid knowledge of PC/laptop hardware and peripherals
• Basic network and server technologies
• Practical experience with IT service processes and ITSM tools (e.g., ServiceNow)
• Very good German and good English language skills
• Strong service orientation and ability to communicate with diverse stakeholders
• Structured, self-driven, reliable work style and teamwork
• Willingness to work outside regular hours occasionally

• Service orientation
• Customer focus
• Clear communication with diverse stakeholders
• PC and notebook hardware
• Peripheral devices (printers, scanners)
• Basic network and server technologies